Expected delivery times vary between 3-10 business days (including order processing time). Some order times may be affected by the ongoing Canada Post strike.

Local delivery by bike courier is available on Fridays for a flat rate of $8. This option will be available to customers with qualifying postal codes. ** This option does continue to be available during the Canadian Post Workers Strike and is an excellent option for locals!

Orders for pickup are typically prepared within 24 hours of being placed, and can be retrieved at 160 rue St-Viateur E. #108 (entrance located on ave. Casgrain). 

You’ll receive an email from us when your order is ready for pick-up! If you arrive to collect your order before receiving this email confirmation, we will do our best to prepare your order, though some items may not be immediately available.

Expected delivery times vary between 5-14 business days (including order processing time). Orders are shipped by Canada Post with tracking, or UPS.

Please note that we do not pre-collect or charge customs duties at checkout. The customer is responsible for any import duties or tariffs that may be required by the U.S. customs office prior to delivery. Please monitor the tracking closely to avoid missing any delivery notices

International shipping is available to countries where we can guarantee delivery. For any exceptions, please email us at info@lvnea.com and we’ll do our best to accommodate you. Expected delivery times vary between 2–8 weeks. 

Please note that we do not pre-collect or charge customs duties at checkout. The customer is responsible for any import duties or tariffs that may be required by the carrier service prior to delivery. Please monitor the tracking closely to avoid missing any delivery notices.

Free shipping is available within Canada on orders of 200CAD and above. Free shipping is available to the continental US and Hawai’i on orders of 150USD and above. Free shipping is not currently available to any other destinations.

If you suspect your parcel has been lost, please contact us at info@lvnea.com with your order number and confirm that the address provided at checkout is correct, and we’ll do our best to assist you.

In the very exceptional instance where a refund is granted for a package returned to us, the original cost of shipping plus a 15% restocking fee will be deducted from the total refund. This also applies to orders that received free shipping. The restocking fee helps cover the costs our small business incurs when processing returns due to issues beyond our control.

We do not accept returns and all sales are final. 

We encourage customers to purchase samples when possible, before committing to a full-size fragrance or product, especially when purchasing a gift for a loved one. Fragrance Samples can be found here, and Apothecary Samples can be found here. We also offer gift cards (an excellent risk-free gift).

If your merchandise arrives damaged, please contact us promptly with your order number, item details, and photos of the issue. We're here to assist you!